The Purchase Terms & Conditions below are deemed a legal agreement between the customer and Cosagency when using any services provided on the website dichvumarketingonline.com. By making payment, signing off, or confirming the use of services, the customer is deemed to have agreed to comply with all provisions in this document. We develop our policies based on transparency, accountability, and professional standards — the values that define the way Cosagency operates.
1. Scope of Application
These terms apply to:
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Integrated marketing service packages
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Fanpage and social media management services
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KOL/KOC booking services
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Image, video, and content production services
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Strategic consulting and brand positioning services
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Multi-platform advertising services
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Product and documentation legal support services
All products/services listed on the website dichvumarketingonline.com or quoted via email, Zalo, or contracts fall within the scope of these terms and conditions.
2. Order Confirmation and Method of Purchasing Services
An order/service is considered valid when both of the following conditions are met:
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The customer confirms the request in writing (email, message, contract).
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The customer makes payment in accordance with the terms of the selected service package.
Cosagency will only proceed with execution once the order has been fully confirmed. This ensures clarity in commitments and helps prevent disputes.
3. Customer Obligations and Responsibilities
To ensure that the project runs on schedule and meets quality standards, the customer is responsible for:
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Providing complete and accurate information related to their products/services.
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Providing accounts (Facebook Business, Google Ads, TikTok Ads, etc.) and access rights to Fanpage/Website if required.
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Reviewing and approving content, images, and plans within the agreed timelines.
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Not requesting revisions outside the approved brief unless additional costs are mutually agreed in advance.
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Taking full responsibility for the legality of images, documents, and product certifications provided by the customer.
Cosagency operates based on standardized procedures; therefore, any delays caused by the customer’s failure to provide sufficient information will directly impact project timelines.
4. Cosagency’s Obligations and Responsibilities
We are committed to:
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Executing the agreed scope of work in line with the defined standards and timelines.
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Delivering all design files, content, and reports as committed.
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Ensuring strict confidentiality of information in accordance with the Privacy Policy.
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Assigning personnel with the appropriate expertise for each project phase.
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Providing transparent updates on project status throughout the collaboration.
Cosagency is not liable for the customer’s business decisions made based on consulting content or advertising performance, as these outcomes are influenced by multiple market variables beyond our control.
5. Pricing and Payment Policy
5.1. Service Pricing
Prices are published on the website or quoted separately for each project. Cosagency reserves the right to adjust service prices, with prior notice for projects that are already in progress.
5.2. Payment Methods
Available payment methods include:
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Bank transfer
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Payment via e-wallet (where applicable)
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Payment via contract under corporate terms
5.3. Payment Conditions
As a standard, the payment process is applied as follows:
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50% before project commencement
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50% upon completion and handover
Or according to a specific ratio agreed for special or customized projects.
6. Cancellation and Refund Policy
All refund requests are handled in accordance with the Return & Refund Policy published on dichvumarketingonline.com, which clearly specifies that:
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Services that have been executed by more than 70% are not eligible for a refund.
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Services not yet initiated are eligible for a 100% refund.
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Services in progress are refunded proportionally based on the work already completed.
For more details, please refer to the relevant policy documents available on the website.
7. Ownership and Intellectual Property Rights
Unless otherwise agreed in writing:
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All design files, videos, content, and strategic plans, once delivered and fully paid for, become the property of the customer.
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Internal working files (unfinished source files, internal operating templates, internal guidelines, etc.) remain the exclusive property of Cosagency and will not be handed over in any form.
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Cosagency reserves the right to use part of the final deliverables for portfolio purposes, unless the customer explicitly requests full confidentiality.
8. Scope Change
Requests beyond the approved scope include:
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Changing the concept or brief
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Adding extra design/video versions
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Modifying media plans that are already in execution
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Adding layouts, additional content, or extra languages
Cosagency will reassess and provide a quote for additional costs before implementation.
We prioritize upfront clarity to protect the customer’s budget and project timeline.
9. Right to Refuse Services
Cosagency reserves the right to decline a project in the following cases:
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The customer’s products/services violate Vietnamese law.
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The product belongs to a sensitive sector with high legal risk.
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The customer shows a lack of cooperation or continuously changes the brief in an unreasonable manner.
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Use of offensive or disrespectful language towards Cosagency staff during communication.
We maintain a professional working culture and do not compromise on our operational values.
10. Confidentiality
Cosagency is committed to protecting information in accordance with the Privacy Policy published on the website. All customer data is safeguarded to high standards and will not be shared with third parties without the customer’s consent.
11. Legal Terms
These terms are governed by the laws of Vietnam.
Any disputes arising will be primarily resolved through good-faith negotiation before being escalated to the competent authorities.
12. Support Contact
Cosagency – dichvumarketingonline.com
Email: nguyenvansutt@gmail.com
Hotline: 0962.564.886
Address: No. 2, Street 6B, Binh Tan District, Ho Chi Minh City.